Appointment Policies
Appointment Booking
You are responsible for scheduling, rescheduling, and canceling all appointments. Use our online booking system or call us directly to manage your bookings.
Late Arrival
You have a 15-minute grace period. Arriving later will count as a no-show. Your session will be shortened. Be timely to respect both staff and other clients' time.
No-Show
A no-show will incur a $75 fee. Two no-shows result in termination of all services with no refunds.
Strictly By Appointment
All services are provided by appointment only. No drop-ins allowed.
Scheduling
Book your appointment through our official channels - phone or website. Booking an appointment via phone or website confirms you agree to our company’s terms and agreements.
Punctuality
Be on time. Late arrivals will lead to shortened session times at the original cost. Notify us ASAP if you’re running late.
Early Arrival
Wait in your car if you arrive early. This helps maintain safety and cleanliness.
Booking Confirmation
Check the details in your confirmation email as soon as you receive it. It’s your responsibility to ensure accuracy.
Treatment Needs
Make sure the service you book meets your recovery or treatment needs.
Rescheduling
Rescheduling is limited and may come with additional fees, (when recurring) depending on availability.
Cancellation Policy
You can cancel up to three times. A fourth cancellation results in loss of services with no refund. Cancel at least 48 hours in advance to avoid a $75 fee. This helps keep our services available for committed clients.
Verify Confirmation
Verify the details in your confirmation email immediately. Accuracy is your responsibility.
Service Needs
Book services that meet your recovery or treatment needs. Consultations are available to help make the right choices. (Consultations are available)
Refunds
All bookings and sales are final. Once you purchase a treatment or package, no changes or exchanges are allowed. Each package is standalone, at the time of purchase. Make your selection carefully to ensure it meets your needs. If you have any questions before making a purchase, please contact us for assistance.
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All sales are final. No changes or exchanges allowed after purchasing services.
Payment
Full payment is required to secure your booking. Only specified payment methods are accepted.
Service Term Policies
Expiration
All purchased service packages or treatments must be utilized within a three-month window from the date of purchase. Failure to use the services within this term will result in forfeiture without the possibility of a refund—no exceptions, unless related to a change in your surgery date. Make sure to utilize it within this duration.
Surgical Schedule Adjustment
Should there be a change in your surgery date, inform us immediately. We will make efforts to extend your package's validity, subject to our availability. Validation may be required.
Client Obligation
You are responsible for keeping track of your package's timeline. Scheduling your services within the agreed three-month period is your responsibility.
Date Change Policies
Modification of Service Date
If your surgery date shifts, we can move your package to the new timeline. Refunds are not available.
Notification Requirement
Provide at least two weeks' notice if your surgery is canceled or delayed. This ensures we can reschedule your services properly.
Service Package Adaptation
Your purchase is linked to your treatment plan, irrespective of dates. We'll realign our availability to suit your new schedule.
Importance of Prompt Communication
Immediate communication of any schedule changes is critical. This helps prevent conflicts and guarantees uninterrupted service. Proof may be required.
Client Interaction and Records Policies
Client Communication
Direct any questions or updates to us through our official channels: phone, email, or in-person during business hours. Expect a clear and prompt response within 72 hours.
Client Record Keeping
Your records are confidential. We maintain accurate and up-to-date information on your treatments and progress. You have the right to request access to your personal records.
Feedback
Your feedback is important. Share your experience with us, so we can improve our services. Use feedback forms available online or at our facility.
Client Consent
By booking services, you are giving consent for all treatments. Please seek information about procedures and risks.
Complaints Handling
We take complaints seriously and strive to resolve them quickly. Submit complaints in writing via email or our website. Give us 72 hours to respond.
Documentation
All interactions, treatments, and transactions are documented. We comply with legal and professional standards to ensure accuracy and confidentiality.
Client Engagement and Management Policies
Client Onboarding
New clients must complete all required forms and provide certain medical information before services begin.
Client Education
We provide clear information on post-op care and body contouring services. By booking you understand your treatment plan and expected results.
Client Conduct
We expect respectful interaction with our staff and adherence to our policies. Disruptive behavior may lead to service termination.
Client Termination Policy
Grounds for Termination
We may terminate a client relationship if there's repeated non-compliance with treatment protocols, abusive behavior towards staff or other clients, or breach of payment terms.
No Refunds
If your relationship with us is terminated, be aware that we do not issue refunds for any services, even if they have not been fully rendered.
Process
Termination will be communicated clearly and officially in writing. You will be informed of the specific reasons and any final actions required on your part.
Final Service
Upon termination, you are entitled to final instructions via email within 72 hours to discuss your treatment up to that point, but no further services will be provided.
Membership Policy
Duration Commitment
When you sign up for a membership, you are committing for the entire duration specified. You cannot cancel or pause your membership during this period. No exceptions.
No Early Termination
There is no early termination for memberships.
Read Before Signing
Understand your commitment before you sign up. If you have questions, ask beforehand.
Why It Matters
This policy helps us ensure continuous, quality care for your recovery and body contouring goals. It’s about making your journey our priority, with no interruptions.
Loyalty Program Policy
Earning Points
Each time you pay for a service, you earn points. More services mean more points
Redeeming Points
Collect points to redeem for discounts on future services. Details on point value and redemption are clear and straightforward.
Loyalty Duration
Points are valid as long as you are an active member. No activity for 12 months leads to expiration of points.
Non-Transferable
Points are for your use only and cannot be transferred to another person.
Client Responsibility and Treatment Policies
Liability Waiver
By booking a service, you acknowledge that individual reactions to treatments can vary. Our business is not liable for any skin reactions or other side effects during or after the procedure.
Treatment Suitability and Effects
You are responsible for reading and understanding all treatment descriptions, potential effects, and eligibility requirements. Our services are detailed to help you identify the best options. We are not responsible if a treatment does not align with your circumstances or if adverse effects occur due to your failure to assess suitability prior to booking
Before and After Care Compliance
To ensure the best possible outcomes, follow all before and after care instructions associated with your treatments. Compliance with these instructions is your responsibility. Failure to adhere to these guidelines may affect your results and recovery.
Guest Accompaniment Policy
Primary Rule
Our standard policy permits only the client in the service room during appointments.
Employee Discretion
Exceptionally, a staff member may allow guests if deemed appropriate. This decision is at the sole discretion of the attending staff member.
No Guarantees
Understand that the default expectation is to attend sessions alone. Requests for exceptions may not always be granted.
Service Delivery and Customization Policies
Service Customization
Services are tailored to individual needs. Discuss your goals and concerns for a personalized treatment plan. Adjustments require approval and may affect cost.
Service Limitation
Please understand, not all services suit every client.
Service Reassessment
You accept regular reviews of your progress and satisfaction. Any necessary adjustments to your treatment plan will be discussed and implemented. Adjustments may affect cost.
Service Expansion
We continually update and expand our services based on new research, technology, and feedback. Stay informed about new options that may benefit your treatment.
Service Guarantee
Satisfaction is our goal, but results cannot be guaranteed. We promise high-quality service and support throughout your treatment journey.
Service Alteration
Changes to services, based on treatment response or preference, require consultation. Some alterations may incur additional charges.
Off-Site Services
Limited off-site services may be available under specific conditions for additional fees. Prior arrangement and approval are necessary.
Treatment Protocol Compliance Policies
Adherence to Therapeutic Instructions
For optimal safety and effectiveness, closely follow all directions provided by your treatment provider.
Maximizing Treatment Outcomes
Listen carefully and implement your service provider’s advice precisely.
Inquiry and Understanding
If instructions are unclear, ask questions immediately. Clear understanding is crucial.
Non-Compliance Policy
Diminished Treatment Results
Ignoring instructions may impede your progress or lead to non-adernd consequences.
Elevated Risk Exposure
Non-compliance increases the chance of injury or adverse effects.
Treatment Adjustment Protocol
If you do not follow the plan, we may need to change your treatment. This may affect cost.
Price Adjustment Policy
Advance Notice of Price Adjustment, Existing Clients
We’ll give you a 7-day head’s up on any price adjustments for our services
Advance Notice of Price Adjustment, New Clients
Notice applies only to current clients. If you have not booked with us yet, this won’t apply. Stay informed to avoid surprises.
Price Lock Guarantee
If you book a service before any announced price change, you pay the price listed at the time of booking.
Prepayment Protection
Any service you've paid for in advance is immune to price hikes. The rate you paid will adhere and is final.
Transparency Commitment
All costs are disclosed upfront before your booking is confirmed.
Exceptional Circumstance Policy
Our standard policy is no refunds. However, in the event of a client's loved one passing away, we offer the following options:
Service Credit
You get credit equal to the full value of your package, which can be used later or given to someone else.
Package Transfer
You can transfer your package to someone else, no fees.
Donation Option
You may choose to donate the value of your package to a charity we support in memory of the deceased.
Personalized Solutions
If needed, contact us to work out which specific solution from above suits you the best.
These measures are our commitment to compassionate service in times of grief.
Adverse Weather Policy
Weather Closure Notification
We prioritize safety. If severe weather forces a closure or delay, you'll be informed by email or phone at least 2 hours before your appointment.
Appointment Rescheduling
If you are affected by the closure We'll slot you into the earliest convenient appointment.
Handling Late Arrivals
Weather can slow you down. If late, contact us ASAP. We aim to accommodate.
Weather-related Cancellations
If you can't make it due to weather, notify us. In these cases, we drop the cancellation fee.
Safety Over Everything
If travel seems risky, don't. We will reschedule you.
Quality and Satisfaction Policies
Quality Assurance
We guarantee professional, high-quality service at all times. Our staff follow strict protocols. Regular audits ensure we meet this commitment.
Aftercare Instruction
You will receive clear, digital aftercare instructions. Follow them closely for optimal recovery. Contact us with any questions or for clarity.
Increased Risk
Failure to comply with instructions makes injury or negative reactions more likely.
Follow-up Care
We will constantly assess your progress and address any concerns. Additional follow-ups are scheduled as needed. Fees may apply.
Legal and Compliance Policies
Confidentiality/ Personal Information Agreement
Your personal data is secure with us. We don’t distribute your name, phone number, or any specific identifiers without your clear consent.
Marketing Use
While personal information remains confidential, we may use general treatment details for marketing purposes. Identifiable information will not be included without your agreement.
Marketing
We email you updates and deals using your contact info. Don’t want them? You can easily stop it. We don’t sell your info.
Data Protection
We safeguard your personal and health data. Only authorized staff access your information for treatment purposes.
Privacy
We respect your privacy. Your information is used solely for service delivery, billing, and communication about your care.
Liability Waiver
Before treatment, you acknowledge and understand the risks and release us from liability for known complications.
Marketing 2
We use your contact information to send updates and offers. You can opt out anytime. We don’t sell your information to third parties.
Maintaining Anonymity
We use and share client experiences for content, marketing, social media etc to offer insight, guidance and advice. Your identity remains confidential, unless we have consent.
Photo Use Consent
Booking with us means we have usage rights to images and video for ads, content etc, without showing who you are unless we have consent.
Consent
By booking services you understand clear explanations of all services and risks.
Health, Safety, and Environment Policies
Infection Control
We sterilize all tools and equipment before use. Rooms are cleaned daily. Hand sanitizer is available throughout our facility. Follow staff instructions to help us maintain a safe environment.
Health and Accessibility
Our facility is accessible to everyone. If you have specific health or accessibility needs, inform us in advance so we can accommodate you.
Health Status
Inform us of any health changes or concerns prior to each session. If you're sick, have a fever, are contagious, have been near someone with COVID-19, or think you’ve been exposed, please reschedule your appointment.
Fire Safety
We conduct regular fire drills and safety checks. Emergency exits are clearly marked. Follow staff instructions in an emergency.
Environmental
We're committed to reducing our environmental impact. We recycle where possible and use eco-friendly products. Help us by minimizing waste during your visit.
Equipment Use
Only trained personnel operate our equipment. Do not attempt to use or adjust any equipment yourself. You will be liable
Limitation of Liability
Understanding Our Limits
We strive to provide top-quality care; however, recovery and results vary for each individual. We do not guarantee specific outcomes but are dedicated to helping you reach your goals.
Individual Variability
Clients may respond differently to treatments due to factors beyond our control.
No Guarantees
Our goal is excellence. While we put in our full effort, we cannot promise specific results. We aim for the best possible outcomes.
Professional Commitment
We apply our knowledge and skills to assist in your recovery or treatment process.
Feedback and Dispute Resolution
Contact Us Immediately
If you have any issues or concerns with any services you have received, it is crucial to communicate them immediately. We are committed to resolving problems immediately and effectively, but can only do so when issues are brought to our attention immediately.
Describe the Issue
Explain the issue clearly. Give a clear and detailed description to help us solve it faster. The more details you give, the better we can understand and address your concern.
Expect a Prompt Response
We aim to respond within 72 hrs. Complex issues may require more time. We'll inform you if it takes longer and keep you updated on our progress.
Review
We'll check your issue against our standards to pinpoint the problem.
Investigate
Our team will look closely into the matter by looking into all the relevant facts to solve the issue.
Resolve
Our goal is to quickly address your concerns. We will offer a proposed solution after reviewing all facts.
Financial Policies
Payment Terms
Payments are due in advance, before service. We accept cash, credit, and debit. For long-term treatments, we discuss payment schedules upfront.
Refund Policy
All sales are final. Services are non-refundable. If you’re unsatisfied, contact us to discuss how we can address your concerns.
Client Co-Payment
We do not accept insurance.
Financing Policy
We offer financing options for eligible clients. Apply before starting treatment. Approval is based on a credit check. An upcharge may be added, when choosing financing.
Pricing Transparency
We provide clear pricing for all services. Costs are shown before booking unless otherwise stated.
Promotions
Promotions are time-limited and subject to availability. They cannot be combined with other offers. Check our website or contact us for current promotions, if any.
Policies for Quality and Ethics
Professional Ethics
We act with integrity and confidentiality. Expect honest, ethical treatment from our staff.
Quality Assurance
We maintain high standards and regularly evaluate our services for quality improvement.
Client Recovery Progress
We closely monitor your recovery. Expect updates and adjusted plans as needed.
Service Exclusion
We reserve the right to refuse services that conflict with safety or professional guidelines.
Minor Client
Clients under 18 require parental or guardian consent.
Hygiene and Client Conduct
Hand Washing
Use soap and water to wash your hands for at least 20 seconds, after using the restroom
Undergarment and Clothing
Wear comfortable, appropriate clothing for treatments.
Personal Belongings
Bring only essentials. We are not liable for personal items.
Product Removal Responsibility
You are responsible for product removal unless otherwise directed by our staff.
Hygiene Standards
We enforce strict hygiene standards. You must follow our guidelines during recovery.
Personal Hygiene
Follow our staff's hygiene instructions during your treatment for safety and treatment success.
Preparation
Follow pre-appointment instructions. Failure to prepare may result in appointment cancellation or rescheduling at your expense.
Pre-Arrival Cleanliness
Make sure you're clean. Take a shower (unless you're advised not to for medical reasons) Wear fresh clothes and have a clean faja.
Dress Code
Arrive in clean, suitable attire. We provide guidance on post-treatment wear.
Zero Tolerance Abuse
We do not tolerate abuse. Abusive behavior will result in service termination.
Client Conduct
Treat all clients and staff with respect. Discriminatory behavior or language of any kind is not tolerated.
Communication
Communicate your needs and concerns clearly and respectfully. We are here to help.
Health and Safety Policies
Health and Accessibility
Our facilities are accessible for all. Let us know your needs in advance for proper accommodation.
Infection Control
Sterilization is mandatory. All equipment and surfaces are disinfected continuously. Adhere to our cleanliness rules.
Workplace Safety
Safety first. Our team enforces strict protocols. Report any hazards to us straight away.
Emergency Response
We’re equipped for emergencies. Staff are trained to handle urgent situations. In an emergency, follow staff guidance.
Fire Safety
Regular fire safety inspections are conducted. Exits and fire extinguishers are clearly marked. Obey staff in case of fire.
Website Terms of Use Policy
Acceptance
By using our website, you agree to all terms. If not, please don't use the site.
Content Use
You can browse and use the website's information for personal, non-commercial purposes only. Copying or sharing our content without permission is not allowed.
Privacy
We respect your privacy. Your personal information is safe with us. We don’t share it without your consent.
User Conduct
Be respectful. Any form of harassment, abuse, or misuse of the website is strictly prohibited.
Copyright and Trademarks
All content is ours or used with permission. Don’t infringe on our rights.
Changes to Terms
We may update terms. Check back for changes. Continued use after changes means you accept the new terms.
Liability Limitation
We're not liable for any damages arising from your use of the site. Use it at your own risk.
Governing Law
These terms are governed by local laws. Any disputes will be handled locally.
Additional Policies
Client Education
We provide essential information on what to expect before, during, and after your procedures. Understanding your treatment enhances your recovery experience.
Client Onboarding
New clients undergo a briefing on our services, policies, and what to expect. This ensures a smooth and informed start to our services.
Client Retention
We aim for satisfaction. Regular follow-ups and personalized care plans are part of keeping you happy and healthy with our services.
Client Termination
Services may be discontinued if our policies are not adhered to or at our discretion. This decision ensures the safety and well-being of all clients and staff.
Acknowledgment Section
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By booking services with us, you are agreeing to follow our policies. This
commitment is crucial for everyone's safety and to ensure the highest standard of care.
We value your compliance and understanding. Our policies are designed to
safeguard your well-being, guarantee quality service, and facilitate a
seamless recovery process. Adherence to these guidelines enables us to serve you better.
Non-compliance with our policies may lead to the discontinuation of your services.
Let's collaborate to make your recovery journey successful.
Together, we can achieve your health and aesthetic goals.
Thank you for choosing The Exquisite Beauty Spa (TEBS) for your care.